Westlawn Ballina’s Callum McNeill had a pleasant surprise for two of his mortgage broking customers, Lukas and Melissa, recently. They’d just been announced as the June winners of AFG’s monthly Win an iPad competition after completing a short customer survey.
It was a timely win for the couple too. While photographing their new farm, Melissa had her old iPad propped up on a gate when it fell to the ground and smashed.
It was time to celebrate for Callum as well, with his customers providing outstanding feedback in the survey.
Here’s how Lukas and Melissa rated Callum’s service as a mortgage broker in the AFG customer survey:
Overall, how satisfied were you with my services? Excellent
On a scale of 1 to 5 (1 being very poor, 5 being exceptional), how would you rank your overall experience with me? 5
What elements of the service I provided most impressed you? Clear explanation of processes. Continual update of progress. Happy to do site visits. Updates on interest rates etc. Very personal service.
Are there any improvements to my service I could make?Nil
Please rate me on each of the following: Understanding of your needs:Excellent Knowledge and explanation of products:Excellent Courtesy and friendliness:Excellent Communication (i.e. keeping you up to date):Excellent Quality of service:Excellent
Would you recommend my services to others? Yes
“Callum helped us to understand a complex loan structure and was patient with organising pre-approvals for several properties going to auction. He always kept us in the loop with where application and approval processes were up to, and always delivered responses on time for us.”
Congratulations to Lukas and Melissa on winning your new iPad. And of course, well done Callum on the outstanding customer survey feedback.
About Westlawn Mortgage Brokers Whether you’re a first home buyer, a seasoned property investor or you’re looking for a better deal on your existing home loan, our experienced Mortgage Brokers can help you find the right home loan and support you throughout the home loan application process.Finding the right home loan As a member ofAFG, one of Australia’s largest mortgage broking networks, Westlawn Mortgage Brokers have access to a wide choice of competitive variable, fixed rate and split home loans from over 20 leading lenders including:
All major banks
Credit unions, and
Other non-traditional lenders.
Unlike the banks, building societies and credit unions, however, we can find you the most competitive interest rates available for your home loan from any of the lenders available to us.
To find out how we can help you, call Westlawn today on 1300 WESTLAWN (1300 937 852).